Coffee Shop Lead D12 CM405
Coffee Shop Lead D12 CM405
Department: KS Deli/Bakery
Post End Date:
Position Type: Employee
Position Reports To: Store Management
Position Supervises: N/A
FLSA Status: Non-Exempt
Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit. We accomplish this in many ways including, but not limited to; treating our customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate pricing. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Essential Job Functions:
- Promote trust and respect among associates.
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
- Gain and maintain knowledge of products sold within the department; Inform customers of specials; recommend products to customers to ensure they get the products they want/need.
- Collaborate with associates and promote teamwork to help achieve company/store goals.
- Establish performance goals for department and empower associates to meet or exceed targets.
- Develop adequate scheduling to manage customer volume throughout hours of operation.
- Train and develop associates on performance of their job and participate in the performance appraisal process.
- Adhere to all local, state and federal laws, and company guidelines.
- Prepare beverage selections to recipe and standards and to customer's requests using proper equipment.
- Tender transactions using company best practices.
- Offer product samples to help customers discover new items or products for which they inquire about.
- Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines.
- Adequately prepare, package, label and inventory ingredients in merchandise.
- Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
- Properly use kitchen equipment, espresso machine, blender, computerized scale, steamer, etc.
- Label, stock and inventory department merchandise.
- Report product ordering/shipping discrepancies to the department manager.
- Stay current with present, future, seasonal and special ads.
- Adhere to all food safety regulations and guidelines.
- Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
- Notify management of customer or employee accidents.
- Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
Minimum Position Qualifications:
- Effective communication skills
- Knowledge of basic math: counting, addition, and subtraction
- Ability to handle stressful situations
- Current food handlers permit once employed
Desired Previous Job Experience
- High school education or equivalent preferred
- Management experience
- Coffee experience
- Retail experience
- Second language: speaking, reading and/or writing
Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click .
Education Level: High School Diploma/ GED Required
Required Travel: Up to 25%
Required Certifications/Licenses: None
Nearest Major Market: Colorado
Job Segment: Food Safety, Quality